Contact
How to reach the Hotel Lobby Video team about renders, billing or your data.
If you have an account, the fastest way to reach us is Support in your account: pick what it is about (a video, a payment, your account), and we answer there, usually within a day. You can write in any language.
You can also email us:
Email: support@hotel-lobby-video.app
We usually reply to email within 2 business days.
What to include
- A render problem: the link to the video from My videos, and what went wrong.
- Billing and refunds: the email address on your account and your order number.
- Privacy and data requests: the email address you sign in with and what you would like us to do.
- Content concerns: a link or description of the content and why it should be removed. We act quickly on reports of content made without someone's consent.